Frequently Asked Questions

Do you ship worldwide?

Yes, we ship in every regions in the world because we have multiple facilities established in North America and in Europe. The facility that ships your items will be selected based on your proximity to it.

Can I return an item?

Yes, we accept returns but only in certain cases:

Item(s) arrived damaged
Item(s) arrived poorly printed
Item(s) arrived in the wrong color
Item(s) Arrived in the wrong size
Item(s) are not the on(s) you ordered

However, we do not accept returns if:

You made a mistake selecting a color
You made a mistake selecting a size
You do not want it anymore
You selected the wrong address

We strongly encourage you to look at the size charts always displayed on each item we sell on our website and to take your measures to make sure this will fit.

If anything happens, please contact us to initiate a return.

Where is my order?

We generally send you an invoice with tracking information as soon as they are available. If you did not receive an email from us, check your Junk/Spam box or contact us for more information on your tracking number.

How should I clean my hats?

The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won’t diminish the quality of the embroidered design.

We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.

You can also check with the manufacturer directly or search YouTube for other recommendations.

Why is my shipping label in euros?

We normally print shipping labels in USD. But for orders fulfilled in Europe, we print the value in euros so it’s easier to go through customs checkpoints and mail sorting centers within Europe.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Select your currency
USD United States (US) dollar
EUR Euro